Love this! 👏 A smooth start is exactly what we hope for. We’re thrilled your 13-year-old is enjoying the Smart Basketball and sticking with it! We hope he keeps having fun and crushing his goals! 😇 That consistency will definitely pay off! 🔥

That’s awesome to hear, Adam! 🙌 We’re so glad your son is enjoying it already—only 2 days in and getting started strong! 💪 Hope he keeps having fun, building confidence, and leveling up his skills with every session! 🏀🔥

Thanks so much, Charmaine! We’re so glad to hear your experience with our team was a great one! 😊⚽️

Hey Blake, we love hearing that your seven-year-old is enjoying it! 🙌 That’s a great suggestion—having clearer age and skill-level guidance could definitely help personalize the experience. We’ll share this feedback with our team. Thanks for being part of the Dribbleup fam! 🏀💪

Hey Erick! We totally understand how discouraging that must feel for your son. The Smart Basketball experience should be smooth and motivating, so it sounds like there may be a setup or calibration issue. Our support team would be happy to help troubleshoot and get things running the way they should. Feel free to reach out to us at hello@dribbleup.com, we would love to make his experience the best one possible!

Hey Erin, we're sorry for any confusion with your membership. There was an option at checkout to delay the membership until Christmas. However, someone from our Customer Service team will be in touch soon to further assist with this!

Thanks for sharing this, Yanisse. We definitely want everything to feel smooth and responsive for you. The ball weight and the video skipping shouldn’t get in the way of your training! Someone from our team will be reaching out to you to help get everything running properly. 😊

Thanks for the honest feedback, Christopher! We understand your concern—some kids get excited about chasing points, but proper form is key. We’ll pass your note along to our team. In the meantime, feel free to reach out to hello@dribbleup.com for tips to help your kids get the most out of their sessions.

Hey Terry! We're sorry for any confusion with your membership. Someone from our Customer Service team will be in touch soon to further assist with this!

Hey Aadil! We apologize for any frustration experienced with your order and membership. Someone from our Customer Service team will be in touch soon to further assist with this!

Hi Marie. We’re sorry for any confusion around the membership. The Dribbleup All-Access membership is automatically added to your first purchase so your grandson can enjoy the full interactive training experience with guided classes, progress tracking, and skill challenges. You can pause, cancel or otherwise manage your membership anytime at account.dribbleup.com. While there is a limited experience available without membership, we truly recommend trying the full program to get the most value out of the gift. 🎁🙂

We’re really sorry about that rocky start, William — that’s not the experience we want for you. Our team has reached out to get everything sorted and make sure your membership timing is corrected. Thanks for bringing this to our attention! 🙂

We’re really sorry to hear that, Alfredo — that’s not the experience we want for you. Someone from our team will be reaching out shortly to get this resolved. 🙏