30-Day Money-Back Guarantee
TERMS AND CONDITIONS
We know that you’re going to fall in love with the DribbleUp experience and are excited for you and your family to try out our products in the comfort of your home!
This is why we offer our customers a chance to try out DribbleUp Smart Equipment (including, a Smart Strength Ball, Smart Soccer Ball, Smart Basketball, Smart Boxing Gloves, Smart Weights and Smart Boxing System) at home for 30 days risk-free! If you then decide that you are not absolutely in love, no problem!
If you are not satisfied with your DribbleUp Smart Equipment, you can receive a refund within 30 days of the order being delivered*. If ordered online, we will then send you a prepaid label for eligible returns.
Additionally, only first-time purchasers of DribbleUp Smart Equipment, can request and receive a full refund for DribbleUp Membership (“Membership”) charges for a one-month period when making a return on Smart Equipment within 30 days of delivery or in-store purchase*. Accordingly, your Membership will be canceled and you will no longer have access to live and on-demand sports and/or fitness classes.
WHAT IS REFUNDABLE?
· Your DribbleUp Smart Equipment and all gently used accessories purchased together with your Smart Equipment within 30 days of delivery or in-store purchase*. If you are not a first-time purchaser of DribbleUp Smart Equipment, simply initiating a return of Smart Equipment will NOT cancel your Membership.
· Your DribbleUp Membership (“Membership”) charges for a one-month period - only first-time purchasers of DribbleUp Smart Equipment.
Any costs or fees associated with express shipping charges will not be refunded. VAT, sales, or other taxes may apply. Only items purchased from our online store (dribbleup.com) and physical retail stores can be refunded through this process.
WHO IS ELIGIBLE?
· Only first-time purchasers of DribbleUp Smart Equipment are eligible for a refund of Membership charges for a one-month period – if Smart Equipment is returned within 30 days of delivery or in-store purchase and such refund is requested*.
· All purchasers are eligible for a refund of DribbleUp Smart Equipment – if Smart Equipment is returned within 30 days of delivery or in-store purchase*, and, in the case of purchases marked as a "Bundle" on our online store (dribbleup.com), we require the return of all products in the Bundle in order to be eligible for a refund.
· Only items purchased from our online store (dribbleup.com) and physical retail stores can be refunded through this process.
HOW TO REQUEST A RETURN?
· Email us at hello@dribbleup.com or message us via Live Chat found at dribbleup.com.
ADDITIONAL TERMS
· Customers must return all Smart Equipment and accessories when making returns to be eligible for a full refund. In the case of purchases marked as a "Bundle" on our online store (dribbleup.com), customers must return all Smart Equipment and accessories in that Bundle in order to be eligible for a refund.
· A paid Membership is required to access unlimited DribbleUp live & on-demand classes at the time of your DribbleUp Smart Equipment purchase.
· UNLESS CANCELLED, YOUR MEMBERSHIP WILL BE AUTOMATICALLY RENEWED, AND YOU WILL BE BILLED EACH MONTH.
· You have the right to cancel your Membership at any time online at account.dribbleup.com or by contacting us via email at hello@dribbleup.com or Live Chat at dribbleup.com. We do not provide refunds for Membership cancellations if you are not a first-time purchaser of DU Smart Equipment or your Membership falls outside the 30-day window, subject to specific cancellation and refund rights listed for certain Canadian residents within our Terms of Service.
· By purchasing DribbleUp Smart Equipment and/or Membership, you confirm that you have read and agree to our Terms of Service and Privacy Policy. We reserve the right to cancel or limit this promotion in our sole discretion at any time.
*For orders purchased between November 1 – December 6, 2024, returns are extended until January 5, 2025.